HDFC Bank customers take note! Services including net banking, UPI to be unavailable for several hours on September 13; check details

Date:

HDFC Bank will undergo scheduled maintenance on Saturday, 13th September 2025, from 12:30 am to 7:30 am. The bank says this initiative aims to enhance system performance, improve reliability, and provide a smoother banking experience.Tip for uninterrupted paymentsDuring the maintenance, HDFC Bank recommends using PayZapp Wallet.Customers can pre-load the wallet and continue making payments, scanning QR codes, or transferring funds even while other banking services are down.NetBanking and MobileBankingAll NetBanking and MobileBanking services will be unavailable during the seven-hour maintenance period. Customers will not be able to access:

  • Account balances and statements
  • Fund transfers (IMPS, NEFT/RTGS, outward payments)
  • Profile-related updates or settings

UPI servicesHDFC Bank account holders will not be able to:

  • Send or receive money
  • Make merchant payments (QR or online)
  • Check balances
  • Set or change UPI PINs

ATM and Debit Card servicesATM withdrawals and debit card transactions will continue with restricted limits:

  • Platinum & Millennia Debit Cards: up to INR 20,000
  • Times Points, RuPay Platinum, Rewards, MoneyBack Debit Cards: up to INR 10,000

Non-financial services such as balance enquiry, PIN changes, card blocking, and hotlisting will remain available. These limits are combined for ATM, PoS, online, contactless, and standing instruction transactions.Credit CardsAll credit card services will operate normally:

  • Online and PoS transactions
  • Balance enquiry and PIN changes
  • Blocking or hotlisting cards
  • Payments via BBPS for non-HDFC Bank accounts

However, RuPay UPI Credit Card payments through Mobikwik and Shriram Pay will not be available.Forex Cards

  • Loading via HDFC debit cards is allowed with restricted limits
  • Loading via NetBanking will not work
  • International payments, PoS transactions, and ATM withdrawals will be available depending on card restrictions
  • Balance enquiry at ATMs will work

IMPS, NEFT, RTGS, and e-Mandate

  • IMPS: Outward and inward fund transfers unavailable
  • NEFT/RTGS (Outward): Payments will not be processed
  • NEFT/RTGS (Inward): Credits will be processed only after maintenance
  • e-Mandate: All services unavailable

Term Loan servicesAll term loan-related services will be unavailable during the maintenance period.WhatsApp ChatBanking

  • Available without impact: Registration, credit card services, loan summary, insta/jumbo loan details
  • Unavailable: Accounts, deposit and cheque services, profile updates, debit card transactions

FASTag

  • Available: Toll payments, recharge via other banks, credit/debit card recharge via other banks
  • Not Available: Recharge via HDFC Bank NetBanking or UPI, auto-recharge via standing instruction

SMS Toll-free Banking

  • Available: Registration, credit card summary, reward points, toll-free support for credit card queries
  • Not Available: All account-related, deposit, cheque, UPI, NetBanking blocking, and profile transactions

Aadhaar Enabled Payment System (AePS)All AePS transactions, including cash withdrawal, deposit, balance enquiry, and mini statement, will be unavailable.

HDFC Bank Maintenance Schedule

HDFC Bank Maintenance (13th Sept 2025, 12:30 AM – 7:30 AM IST)

Service Category Available / Functional Not Available / Restricted
NetBanking & MobileBanking All services offline; account access, fund transfers, profile updates unavailable
UPI Send/receive money, merchant payments (QR/online), balance enquiry, set/change PIN
ATM & Debit Cards Balance enquiry, PIN changes, card blocking Cash withdrawal, PoS, online transactions with restricted limits:
– Platinum & Millennia: ₹20,000
– Other cards: ₹10,000
Credit Cards Online & PoS transactions, balance enquiry, PIN changes, block/hotlist cards, BBPS payments (non-HDFC A/c) RuPay UPI payments via Mobikwik & Shriram Pay unavailable
Forex Cards ATM balance enquiry, some PoS transactions Loading via NetBanking unavailable; debit card top-ups limited
IMPS Outward & inward transfers unavailable
NEFT/RTGS Outward transfers unavailable; inward credits delayed until after maintenance
e-Mandate All services unavailable
Term Loans Services unavailable
WhatsApp ChatBanking Registration, credit card services, loan summary, insta/jumbo loan details Accounts, deposits/cheque services, profile updates, debit card transactions
FASTag Toll payments, recharge via other banks/credit cards, other bank UPI Recharge via HDFC NetBanking/UPI, auto-recharge from HDFC A/c unavailable
SMS Toll-free Banking Credit card summary, reward points, toll-free support All account, deposit, cheque, UPI, NetBanking blocking, profile services unavailable
AePS (Aadhaar Enabled Payment System) All transactions including cash withdrawal/deposit, balance enquiry, mini statement unavailable

Tip: Customers are encouraged to use PayZapp Wallet for uninterrupted payments during the maintenance window.

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